New OPENLANE Features
OPENLANE is always working to enhance your user experience. Be sure to take advantage of these three exciting new features we've added recently:

Market Value Guide - (MVG) OPENLANE wholesale buyers take note: there's a great new tool to help you evaluate prices and develop your bids. OPENLANE's Market Value Guide is available on the Vehicle Detail page of all iDEAL dealer-consigned inventory. With the Market Value Guide, you can get valuable pricing guidance from OPENLANE and BlackBook, including wholesale and retail, and detailed transaction information about similar OPENLANE sales in the last 30 days (including each vehicle's option/feature content). Only OPENLANE offers pricing guidance dedicated to online transations - be sure to take advantage of this today!

New Vehicle Search Category: "Last Run Vehicles" - The "Last Run Vehicles" search filter, available on the Advanced Search Page, gives dealers quick access to vehicles that are in their last auction run. Take advantage of this final opportunity to purchase these vehicles online - BEFORE they go to a physical auction.

Live Support Online - OPENLANE customer service in real time! - OPENLANE is committed to excellent customer service and is now offering another fast and easy way to reach us. Get responses quickly and in real time through our Live Support Online (LSO) feature. Now you can chat online live with an OPENLANE Dealer Services Representative and get a quicker response versus calling by phone or sending an email. Live representatives are available Monday-Friday from 9AM EST-5PM EST.

Simply click on the "Live Support Online" link

located on the top right portion of the OPENLANE site.

Please use Live Support Online or contact Dealer Services at 866-969-0321 if you have any questions about any of these new features.

OPENLANE Market Index
The OPENLANE Market Index represents pricing and dealer vehicle interest trends across all vehicle segments in our online marketplace. May 2010 highlights for the U.S. include:

• Used vehicle pricing continued to strengthen in April, with auction prices finishing at a month-average level of 2 percentage points above March
• Car and Truck prices drop slightly while Minivans and SUVs had significant upward pricing
• Dealer interest in Minivans and SUVs continue their YTD decline, while Car interest continues an upswing; Truck interest falls from February/March levels

Give buyers greater confidence in your vehicle listings - Third Party Inspections (TPI) through OPENLANE
OPENLANE gives you the ability to order independent, third party inspections (TPI) for your wholesale listings directly through OPENLANE.com. By partnering with leading national inspections companies, OPENLANE has secured attractive rates and created a quick, easy and cost-effective process for ordering and receiving electronic condition reports. All we need is the VIN and unit location and we'll take care of the rest! Click here for more details about TPI and make your wholesale inventory stand out!


Load and list your wholesale inventory quickly and easily - OPENLANE Partner Assisted Listing Service (PALS)
OPENLANE has partnered with the leading online vehicle listing, merchandising and marketing companies to make listing your units in our auction easier than ever. OPENLANE can receive your inventory data and pictures via an automatic data import, then just add wholesale prices, any additional disclosures and release to auction. To get started, just e-mail your inventory listing company's name to pals@openlane.com and we'll take care of the rest. Click here for more details about PALS, and to see a complete listing of our inventory management partners. If you don't see your partner listed, contact your OPENLANE account representative and we'll work to connect them.

Jamie Hanford, President of Ladd-Hanford Auto Group in Lebanon, Pennsylvania, has over 15 years of experience running a medium size new car dealership with both domestic and import franchises. With the downturn in the new car market, like many other dealerships, Jamie began to focus more on the used car business. He started using OPENLANE 6 months ago and now gets about half of his inventory online - taking advantage of the variety of inventory available to him including off-lease, dealer-consigned and rental vehicles. With their business growing substantially, efficiently acquiring inventory online is serving to be a smart move.

"OPENLANE is all about efficiency. OPENLANE's auctions end every day, so I don't have to wait up to 5 days to find out whether I won the car or not as with another online auction. The company has a superior Arbitration department both in terms of personnel and process. The process gets started by opening a case online, which is as easy as clicking a button. From there, the Arbitration department is on top of it right away. I am very happy with the vehicles and service I received from OPENLANE - from diverse product availability at reasonable prices to great customer service."

Jamie Hanford
Ladd-Hanford Motors
Lebanon, Pennsylvania

OPENLANE is excited to exhibit at these upcoming shows. We look forward to seeing you there!

• National Independent Automobile Dealers Association (NIADA) Convention and Expo - booth #229: June 14-17 - Caesar's Palace, Las Vegas, NV
• Recovery Specialist Insurance Group (RSIG) Conference - booth #TBD: June 23-25 - J.W. Marriott Desert Ridge, Phoenix, AZ

Q: How do I reach Customer Service?

A: There are three ways that you can contact Customer Service:

1. Use our new instant chat feature. Simply click on the "Live Support Online" link on the top portion of the Home and Buy pages.
2. Send Customer Service a case. To access the Customer Service Portal, open your "My Transactions" tab and click on "Open a new ticket".
3. Call Customer Service at 866-969-0321. Customer Service is available Monday-Friday from 6:00 AM - 5:30 PM PST and Saturday from 9:00 AM - 2:00 PM PST. .

Take advantage of these limited-time promotions today. Click here for details.

• Get a $250 American Express Gift Card for every 5 rental vehicles you purchase on OPENLANE.com - offer expires May 31, 2010

• $500 Transport Incentive on Audi Q7s

• $300 Transport Incentive for all Audi Financial and VW Credit vehicles

OPENLANE
Phone: 866-969-0321
Fax: 480-393-2960
Email Us

For questions or comments about this newsletter, send an email to news@openlane.com.